A few years ago, I spent a whole morning digging through multiple purses and backpacks to track down my keys, phone, and wallet. That was the day I decided to figure out how to never have to carry a purse again.
For the next two years, I grew frustrated at the lack of variety and style in women’s clothing with pockets. The only pieces of clothing I could find with truly functional pockets were cargo-style pants, so they quickly became a staple of my wardrobe the way jeans do for others.
Then, last year, I found a small New York-based clothing startup called The Willary. I bought their Core dress, which features pockets deep enough to carry the largest smartphones on the market today. The design team at the Willary thought of every aspect of the user experience, from a stain-resistant fabric to a classic, flattering silhouette (something that is hard to accomplish with working pockets).
At this point, my Willary dress is basically my default uniform for work each day—every time I put it on, I think about how much time I’m saving because I don’t juggle my belongings between purses and bags anymore. And now I can’t stop gushing about this one simple consumer product that changed my life.
What does a dress I’m in love with have to do with an employee onboarding experience? Well, over the last few years, the way buyers engage with companies has forced businesses to rethink how they approach customer experience. Rapid growth and the need to onboard new call center employees quickly is presenting similar challenges to the employee experience in onboarding.
We’re digging deeper into what sparks employee engagement in our onboarding process. Here’s what onboarding has looked like for me:
My first two weeks at Lessonly revealed a ton about our company culture. My teammate, Stephanie, looked through my learning content in Lessonly’s LMS and made sure that the information I was accessing was accurate and updated. When we found an inconsistency in my onboarding content with how things are done at Lessonly today, we coordinated with our manager, Kyle, and he would update it and answer my follow-up questions. Kyle also offers more in-depth coaching on a regular basis to zoom in on topics I need extra help with. My teammate, Catherine, coached me on how to optimize my workflow when qualifying potential clients. She also sent me tools, documents, and other helpful resources I’d need to do better work. All of these aspects of my onboarding experience enabled me, a customer-facing new hire, to connect with prospects quickly and effectively.
Using Lessonly for my own employee onboarding sparked a similar emotional response in me as my Willary dress does. How refreshing to access all of my learning content in one user-friendly platform on my own terms! As I moved through the lessons, my teammates encouraged me to go through training at my own pace. They empowered me to train on bite-sized pieces of content and receive intentional feedback about my performance from management employees.
What sets Lessonly’s onboarding solution apart from others is its focus on delivering interesting content for learning’s sake—and simply trusting us new hires to engage with it because we all want to be amazing at our jobs.
Lessonly invests in my professional growth and depends on my performance; that’s what keeps me intrinsically motivated to learn and grow. I feel perfectly enabled with the lessons and tools (and dress) I need to thrive. And it’s all thanks to great employee onboarding software.
Do Better Work with Lessonly’s Employee Onboarding Software
Lessonly is powerfully simple training software that helps teams learn, practice, and perform like never before. Teams across the world use Lessonly to build effective onboarding and ongoing training that fuels success. Learn more and demo Lessonly today.